Residents FAQ

To book a showing, call our office at (905) 434-1668.

Once you’ve viewed the rental property in person you can apply online. Simply email to request the application.


Generally speaking, for most properties, the security deposit is equivalent to one month’s rent.

Sadly, lockout services are not part of the services we offer.

If you lock yourself out, please contact a locksmith. This will be at your own cost.
We recommend Window Bars LTD, Locksmith and Security as they are centrally located in Oshawa, Ontario.

Main Phone Line: 905-576-3393
24 Hr Emergency Line: 1-800-647-0918

If it is a life-threatening emergency, call 911. For all other issues call (905) 434-1668.

An emergency, as per the lease agreement, is something that affects your safety or physical health. The following table gives some examples of what is considered an emergency and what is not.

Examples of EmergenciesExamples of Non-Emergencies
– fires– Your tap is dripping
– Damage from a tree during a storm– Locking yourself out of your home
– Sewage back up– Appliance break down (air conditioning not working or fridge not working)
– Gas odors 
– Broken water pipes 
– No heat during the winter or cold weather 
– electrical arcing/sparking 


Rent is due on the first day of the month. Late fees are applied on the 7th day of the month.

  • The first option is our most convenient. With pre-authorized payments, you can set it and forget it!

  • The second option is to pay through our tenant portal with your preferred method of payment. We accept Visa, MasterCard, and ETF.

Yes, you will need to sign a lease agreement. The lease term is usually 12-months. The lease will state the rights and responsibilities of each party to the lease.

Once your rental application is approved, you’ll need to pay your move-in costs immediately. Your move-in costs include the first month’s rent, your last month’s rent and a refundable key deposit.

Moreover, we also require that tenants show us proof of the Tenants Insurance before we can exchange keys

No one can be exempted from paying late charges once it comes into effect. No matter how excellent of a resident you are, the law requires us to treat all tenants equally.

We don’t have a guideline to help us decide which tenant is more deserving than the other. As such, we’ll enforce late charges across the board.

If, for whatever reason, you think you won’ be able to pay rent, reach out using the tenant portal, notify the office at (905) 434-1668, or email Info@Khanna.Management.

If you don’t, you risk having eviction proceedings initiated against you.

If you require maintenance, please notify your property manager via your Tenant Portal. We have a team that monitors the portal, ensuring that we respond as soon as possible.

If the maintenance problem involves the plumbing system, the first thing you need to do even before submitting your request is to shut off the main valve.

If it’s during normal working hours, please leave a message on the Tenant portal describing the problem.

If after hours, please call the main office line and leave the message with the answering machine. One of the property managers will then get in touch with you shortly.

In most cases, the batteries are the culprits. You would need to change them at your own cost. You can buy them from the local hardware store or market.

Sometimes, reaching the smoke detector can be made difficult by vaulted ceilings. In such a case, you would need to complete a maintenance request form. Please bear in mind that disconnecting your smoke detector is illegal.

We will only be responsible for normal wear and tear at the property.

Any property damage exceeding this will be your responsibility. We will also bill you if you miss an appointment with any of our maintenance vendors.

Unless there is an emergency, KMS will always serve a 24hr notice before entering the unit. We reserve the right to enter your home for certain purposes as outlined in your lease agreement. For example, to carry out property inspections, to repair or maintain the property, or to show it to prospective tenants or buyers.

But in all these cases, we’ll always alert you prior to entering your home. The only exception is in case of an emergency or in case we have sufficient reasons to believe you have abandoned the unit.

For more information on your rights as a tenant, follow this link.

Yes. We require all tenants to have proof of renters insurance before they can be allowed to live in the property.

This is strictly prohibited. Doing it will be interpreted as a violation of the lease agreement.

It is against your lease agreement and the law to change the locks on your unit with out permission. If changing your locks is required for any reason, you must first reach out to the office at (905) 434-1668 or email info@Khanna.Management

You need the permission of the office first. If granted, you may also need to pay a security deposit prior to proceeding. 

Yes, you can if our office grants you this permission.

The prospective roommate must first be qualified in order to be allowed to live with you. As such, they will need to fill out the application form and pay all necessary fees.

No, subleasing isn’t permitted. If you find it necessary, please get in touch with the office.

Different properties will have different requirements. If you need a satellite dish, please call the office for further info at (905) 434 1668.

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